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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In today's competitive financial landscape, securing a boat loan quickly can make a world of difference. By preparing your application in advance, you expedite the approval process and increase your chances of success. - read more
Owning a boat can be a dream come true, offering endless adventures on the water. However, it's essential to understand that boats come with their own set of financial responsibilities. Without proper budgeting, the joy of boat ownership can quickly turn into a financial burden. - read more
Welcome aboard, fellow Aussie boat enthusiasts! Whether you’re a seasoned sailor or new to the boating scene, understanding boat insurance can sometimes feel like deciphering a map without a compass. Myths and misconceptions often cloud the waters, preventing boat owners from making informed decisions. - read more
Australia's vast coastline and picturesque waterways make it a haven for boating enthusiasts. From the thrill of open waters to the serene escapes in hidden bays, owning a boat is a unique way to explore the natural beauty that Australia has to offer. The sense of freedom that comes with having your own vessel is unmatched, and it is a lifestyle many Australians aspire to experience. - read more
Refinancing a boat loan can be a strategic financial move, enabling boat owners to reap the benefits of lower interest rates, reduced monthly payments, or shorter loan terms. The concept of refinancing involves replacing your existing loan with a new one, often with more favorable conditions that better suit your current financial situation. - read more
Welcome to the world of boat ownership! If you’re dreaming about weekends on the water, wind in your hair, you’re not alone. However, new boat owners often find themselves surprised by the real costs of owning a boat. It's crucial to understand that budgeting goes beyond just the initial purchase price. Planning ahead can save you from unexpected financial stress. - read more
The 2026 Perth Boat Show is shaping as a useful barometer for Western Australia’s recreational boating appetite, with organisers positioning the event as one of the state’s strongest marine showcases in recent years. Scheduled for Friday 4 September to Sunday 6 September 2026 at the Perth Convention and Exhibition Centre, the show is expected to fill all six pavilions and bring together more than 90 exhibitors. - read more
Grand Boats Australia’s Southern Hemisphere debut of the Grand G980 adds another notable option to the premium recreational boating market. The 10-metre rigid inflatable boat is positioned as a flagship adventure RIB, combining high-performance offshore capability with the kind of comfort features usually associated with larger cruisers. For Australian buyers, it is another sign that the local market remains interested in versatile boats that can handle family days, coastal exploring and overnight escapes. - read more
Queensland’s latest waterway clean-up in the Mackay region is a useful reminder that boat ownership does not end at the purchase price. Announced on 22 June 2026, the Queensland Government has now removed more than 150 derelict vessels from local waterways under the Keeping Our Waterways Safe initiative, with recent work focused on the Pioneer River. - read more
Perth's Swan River is on the brink of a transportation transformation with the introduction of Vessev's electric hydrofoiling vessels. These innovative boats promise to deliver high-speed travel without the disruptive wakes that have long restricted river usage. - read more
The Australian Competition and Consumer Commission (ACCC) has intervened to block the proposed sale of Telwater Pty Ltd., a leading Australian aluminium boat manufacturer, from BRP Inc. to Yamaha Motor Australia. This decision ensures that Telwater remains under BRP's ownership for the foreseeable future. - read more
Austal Limited has announced that its Australasia division has secured a contract valued between AUD 14 million and AUD 16 million to build a 36-metre passenger catamaran for Cruise Whitsundays, part of the experiential tourism group Journey Beyond. This vessel is set to enhance transport services in Queensland's renowned Whitsundays region. - read more
