The BCCC's accusations are centered on ANZ's failure to cease or refund fees charged to deceased customers' estates in a timely manner. The committee also noted that ANZ did not respond to inquiries or instructions from the representatives of these estates within the 14-day period mandated by the 2019 Banking Code of Practice.
The violations, spanning more than four years from July 2019 to September 2023, involved ANZ's inability to quantify the extent to which it was in breach of these code obligations. The bank has since committed to remediating $3.25 million to around 19,000 affected estates.
This action against ANZ follows closely on the heels of a similar sanction imposed on Westpac for its poor handling of a regional branch closure. According to the BCCC, another unnamed bank was given a formal warning for similar issues, though the financial impact and number of affected estates were significantly lower.
The BCCC listed several reasons for its stringent action against ANZ:
Significantly, the BCCC highlighted that in June 2023, ANZ introduced an automated tool to waive fees upon receiving death notifications. However, this measure came more than a year after the initial problem identification.
The committee pointed out that more than 7,000 delayed cases are awaiting resolution, each requiring manual review to identify potential breaches. ANZ plans to send approximately 10,604 apology letters and pay financial compensation totaling around $667,915 to affected representatives.
BCCC Chair Ian Govey expressed considerable concern over ANZ's Code breaches, describing them as intensely problematic and warranting the severe sanctions imposed. Govey criticized ANZ’s slow remediation process, saying it "did not meet expectations" and that the bank "should have done more to address this more quickly."
The sanction stems from a 2023 inquiry by the BCCC into banks' adherence to the deceased estates provisions in the Banking Code of Practice, implemented to ensure institutions follow best practices in handling such sensitive matters.
Last week, financial regulator ASIC approved updates to the Banking Code that include revised steps for securing accounts following customer deaths. These changes are slated to take effect after 28 February 2025.
This evolving regulatory landscape underscores the importance of timely and compassionate handling of financial matters for deceased estates, an area where ANZ has evidently fallen short.
Published:Thursday, 4th Jul 2024
Source: Paige Estritori
RBA Highlights Housing Shortfall as Key Driver of Rental Crisis 17 Oct 2024: Paige Estritori In a fresh perspective on Australia's ongoing rental crisis, the Reserve Bank of Australia (RBA) has shed light on housing supply shortages as the primary cause, rather than the commonly blamed higher interest rates. - read more |
Westpac Ends Cardless ATM Withdrawals: What This Means for Customers 11 Oct 2024: Paige Estritori Westpac Banking Corporation is making significant changes to its ATM services by eliminating the option for cardless cash withdrawals. This shift will require customers to carry a physical card to withdraw cash, starting at 8:00 PM AEST this Friday 11th October. - read more |
Small Businesses in Australia: Navigating Turbulent Times 10 Oct 2024: Paige Estritori Amid the prevailing economic challenges, Australian small businesses are feeling the crunch as a wave of insolvencies underscores the depth of the issue. The construction and hospitality sectors are particularly vulnerable, with businesses seeking new strategies to stay afloat. - read more |
Financial Worries Surge as Australians Face Economic Challenges 10 Oct 2024: Paige Estritori In a decade-long analysis, AMP’s recent Financial Wellness report uncovers a growing cloud of financial anxiety looming over Australian workers, with two-thirds expressing some level of financial distress. Particularly notable is the strain felt by those aged 55 to 59, where almost 40% report moderate to severe stress, highlighting growing concerns as retirement approaches. - read more |
Australia Grapples with Prolonged Economic Slowdown 08 Oct 2024: Paige Estritori Australian citizens are currently navigating through an unprecedented economic phase, marked by the most prolonged recession per capita in the nation's history. This downturn has extended through six consecutive quarters of declining economic output, with a total of seven declines across the last eight quarters. - read more |
Banks Under Fire for High Fees on Low-Income Accounts 07 Oct 2024: Paige Estritori A directive from Australian regulators is set to benefit nearly two million Australians, primarily from lower income groups, as major financial institutions were mandated to refund $28 million in excessive fees collected over the years. - read more |
How to Get the Most Value for Your Money When Buying a Fishing Boat Investing in a fishing boat can be an exciting and rewarding experience, but it's important to make sure you're getting the most value for your money. There are several key factors to consider when buying a fishing boat, including your specific needs, budget, and financing options. It's also important to research boat brands and negotiate the sale to ensure you're getting a fair price. - read more
|
Tips for Australians Seeking Boat Financing Despite a Low Credit Score For many Australians, owning a boat is a dream come true. However, if you have a low credit score, obtaining financing for your dream boat can be a daunting task. A low credit score can make it challenging to secure traditional boat loans from banks or lenders. - read more
|
What Australian Boat Buyers Need to Know About Financing Rates When considering purchasing a boat, one of the most critical factors to take into account is the financing rate. Understanding how interest rates work can make a significant difference in the total cost of the boat over the lifespan of the loan. Knowing the ins and outs of boat loan interest rates can save you from unexpected expenses and financial stress down the line. - read more
|
How to Avoid Capsizing Your Budget When Comparing Boat Loans The excitement of buying a boat and the role of right financing: The dream of sailing on the open seas or cruising through tranquil waterways can be incredibly enticing. The prospect of owning a boat opens up a world of adventure, relaxation, and luxury. However, much like navigating through uncharted waters, purchasing a vessel requires sound financial planning. Choosing the right boat loan is crucial in making this dream a reality without causing a financial shipwreck. - read more
|
Tips for Getting Approved for a Boat Loan with Bad Credit Having bad credit may make it seem challenging to secure a boat loan, as it can negatively impact your creditworthiness in the eyes of lenders. However, it's not impossible to get approved for a boat loan even with bad credit. - read more
|
How to Improve Creditworthiness and Increase Chances of Boat Financing Approval Are you dreaming of purchasing your dream boat but worried about getting approved for financing? Ensuring you have a good creditworthiness is essential when it comes to obtaining boat financing. In this blog post, we will explore the importance of creditworthiness in boat financing and provide valuable tips on how you can improve your creditworthiness to increase your chances of getting approved for boat financing. - read more
|
Setting Your Course: Fixed and Variable Rate Boat Loans Explored The allure of the open waters is undeniable, and for many Australians, the dream of owning a boat is akin to the ultimate freedom. Whether it's for leisurely sails along the coast, fishing adventures, or simply the joy of the aquatic lifestyle, boats represent an escape from the everyday grind. However, the pursuit of this dream often comes with a significant financial consideration: boat loans. - read more
|
Escape the Loan Sharks: Avoiding Hidden Fees When Shopping for Boat Loans Welcome to the world of nautical adventure, where the allure of the sea beckons many Australians to consider the freedom and enjoyment that comes with owning a boat. The image of setting sail on the azure waters is not just a dream; for some, it's a lifestyle choice that embodies exploration and relaxation. - read more
|
How to Navigate Your Boat Loan Options with a Varied Credit History Australia's crystal-clear waters and expansive coastlines make it a haven for maritime enthusiasts. Boating is not just a leisure activity but a way of life for many Australians, with vessels ranging from modest dinghies to luxurious yachts gracing the shorelines. The boating lifestyle in Australia speaks to a culture of adventure, relaxation, and a love for the great outdoors. - read more
|
How to Improve Creditworthiness and Increase Chances of Boat Financing Approval Are you dreaming of purchasing your dream boat but worried about getting approved for financing? Ensuring you have a good creditworthiness is essential when it comes to obtaining boat financing. In this blog post, we will explore the importance of creditworthiness in boat financing and provide valuable tips on how you can improve your creditworthiness to increase your chances of getting approved for boat financing. - read more
|
Expert Advice: What Lenders Look for When Approving Boat Financing Applications in Australia When it comes to buying a boat in Australia, many enthusiasts turn to financing options to help make their dream a reality. Boat financing involves obtaining a loan from a lender to cover the purchase of your desired vessel. Whether you are a seasoned sailor or a first-time boat buyer, knowing what lenders look for during the boat financing application process can greatly increase your chances of approval. - read more
|
Tips for Getting Approved for a Boat Loan with Bad Credit Having bad credit may make it seem challenging to secure a boat loan, as it can negatively impact your creditworthiness in the eyes of lenders. However, it's not impossible to get approved for a boat loan even with bad credit. - read more
|